Digital Membership Card FAQs
Beginning on July 1, 2020, the Frye Art Museum is excited to introduce digital membership cards as a benefit of your membership! If you are currently using a plastic card, please read on as we cover some frequently asked questions.
When will I receive my digital card? You will be sent your digital card when you renew or buy a new Frye membership. Look for an email from the Frye Art Museum sent via our digital membership partners, Cuseum. Your physical card will remain valid until the expiration date listed on the card.
How do I use my digital membership card? Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and benefits. Simply show your digital membership at exclusive Member events, Café Frieda, Frye Store, and businesses with member discounts to take advantage of your member benefits!
How do I download my digital membership card to my iPhone or Android phone? Click here to watch a video with step by step instructions on how to download your digital membership card to your smartphone wallet. We've also written the instructions for you at the bottom of this page!
How do I access my digital card? Digital membership cards will be sent to the primary email address of every active member. Open the email on your mobile device and follow the instructions to download the card to your smartphone wallet. Android users may need to install Wallet Passes from the Play Store prior to download. If you don’t receive an email or you accidentally delete the email, please contact us at firstname.lastname@example.org or 206 432 8227 for a new email with the link.
Where can I find my digital card? Once downloaded, your digital cards will live in your smartphone's wallet.
I have a Dual Family/Senior Dual/Supporter Membership or higher; where is my second member card? This depends on how your record is set up in our system. If we have one email address associated with your membership, your email will contain both membership cards. Once downloaded you will see two membership cards in your digital wallet. Members can then forward the email or use the share feature of the wallet app to ensure that secondary cardholders receive their digital membership card. If we have two email addresses associated with your membership, both members will receive an email with links to their own membership cards.
My Membership includes Reciprocal Museum benefits. How can I use my reciprocal benefits without a plastic card and reciprocal sticker? Your digital card will list all the reciprocal benefits associated with your membership level. Additionally, we have contacted all partnering institutions to inform them of our new digital card system. Simply show your digital membership card and ID at participating museums to receive free or reduced admission.
Will my digital card update when I renew my membership? Yes! After your membership has been fully processed, your digital card will automatically update with your new expiration date, as well as any name changes you requested. Please allow up to two weeks for processing. You only have to download the card once!
When will you send me new digital cards? If you upgrade or downgrade your membership, or upon request.
Now that I have my digital membership card, how do I use it? Digital cards function just like plastic membership cards. Please present your digital card at member-only events, the Frye Store, and Café Frieda to receive your member discounts.
Can someone else use my membership card? Membership benefits are nontransferable.
I bought a gift membership. Will the recipient get a digital card? Yes, we will send the digital membership to the email provided for the gift recipient.
Why has the Frye switched to digital cards? We decided to implement digital cards with the goal of creating a more eco-friendly membership process. By going digital, we use less plastic and paper. Additionally, with the digital cards you can more easily access your member benefits, upgrade, downgrade, and renew your membership.
Steps for Downloading Your New Digital Membership Card
We have partnered with Cuseum to provide you with a seamless digital membership experience!
FOR IPHONE USERS STEP 1 Open the email you received about your digital card on your iPhone. STEP 2 Look for the button that says “Download Membership Card”. Tap this button and a page in your browser will open with an “Add to Wallet” button. Tap this button and then tap “Add” at the top right corner of your screen to save the card to your app. STEP 3 You can now close the page, by tapping “Done” in the top left corner. STEP 4 To use your card, return to your home screen. Then open the Wallet app, which is pre-installed on all iOS devices. If you can’t find the Wallet App, swipe left until you see a search bar on your screen. Type “Wallet” into the search bar and click the wallet icon that appears under applications. Your Frye membership card should appear in the wallet’s contents. If your digital membership card isn’t the first thing you see when you open your Wallet app, swipe right or left to scroll until you see your membership card.
FOR ANDROID USERS STEP 1 If you haven’t already, download the WalletPasses app from Google Play. STEP 2 When you’ve installed the app, open the email you received with your digital card on your Android device. STEP 3 Follow the same steps as outlined above for iPhone users.
SHARING YOUR DIGITAL CARD If your membership level includes two membership cards and we only have one email address on file, you will receive two emails each containing a single named digital card. You will either need to forward the email to the second cardholder or download the card onto your device and then share it.
To share a digital card you’ve already downloaded, follow these steps: STEP 1 Tap the button located either at the top right or bottom right of the card you want to share.< STEP 2 Look for the “Share Pass” option. Click ‘Share Pass’ send the card via text message or email to the secondary cardholder. STEP 3 Once the message has been received, the second cardholder will need to open the attachment of the digital card. STEP 4 Once the attachment has been opened, tap “Add” to save the card on their device.