Manager, Security Services
The Frye Art Museum is a living legacy of visionary patronage and civic responsibility, committed to artistic inquiry and a rich visitor experience. A catalyst for our engagement with contemporary art and artists is the Founding Collection of Charles and Emma Frye, access to which shall always be free.
THE POSITION: Manager, Security Services
DEPARTMENT: Security Services
REPORTS TO: Chief Financial Officer
SUPERVISES: Security Personnel
FLSA STATUS: Exempt
BENEFITS: Full benefits including medical, dental, vacation accrual, 403b, and more
The Manager of Security Services will oversee all aspects of security for the Frye Art Museum including personnel and staffing, equipment and systems, contractors and vendors, and internal relations, to maintain and enhance the safety of staff and visitors, the building, and artworks. The ideal candidate is an experienced professional with excellent interpersonal and leadership skills, a keen sense of discretion, and the ability to manage and prioritize confidential information as well as to effectively handle complex situations in a manner that reflects the values of the Frye Art Museum.
- Oversees the safety and security of the building, artworks, staff and visitors. Works closely and collaboratively with the Manager of Facilities, as well as cross-departmentally to ensure adequate staff presence and exhibition special needs.
- Conducts all aspects of personnel management for Security staff, including recruiting, hiring, firing, training, goal setting, performance reviews, coaching, and discipline.
- Perform Security staff training in Museum security practices, policies and procedures according to the Security Manual and provide regular updates on museum programs and ongoing activities or policy updates Knowledgeable in all aspects of Security Services department and able to troubleshoot any related issues and create productive and positive resolutions to issues and problems with patrons or internally. Assist other team members with any needs.
- Create staffing schedules for Security staff to ensure adequate coverage. Approve timecards and time-off requests for Security staff.
- Train staff in Museum safety and security practices, including but not limited to creating and implementing new policies when needed; oversight of OSHA requirements, and Museum injuries/incidents reporting process.
- Responsible for building access, key control system, and security systems monitoring.
- Responds to after-hours emergencies in conjunction with Facilities Manager, and coordinates night-time monitoring, as well as day-shift contracted security officers. Works in conjunction with Facilities Manager to cover monitoring the Museum’s HVAC system.
- Performs regular inspections of security systems, including the fire system, intrusion alarms, surveillance camera systems, access controls, and building maintenance as it relates to Security. Recommend enhancement or purchase of Security equipment.
- Maintain the safety and security action plan and related sections of the Museum handbook, as it relates to Emergency Preparedness and Disaster Recovery procedures, and ensure all security and life safety systems are up to highest industry standards. Also works with Facility Manager and Head of Collections relating to Emergency Preparedness and Disaster Recovery Plans.
- Establish and monitor annual goals and budgets for the department.
- Coordinate with the Exhibitions department on installation of collection and traveling exhibits, and coordinate with Exhibition Designer on exhibition maintenance/improvements.
- Responsible for facilitating, implementing, and evaluating appropriate and productive use of the Museum facilities in collaboration with fellow staff, finding creative ways for security staff to better manage challenging group visitation days, giving special attention to matters of health and safety of the visitors, other staff members, the exhibits, and the facility. Includes oversight of museum master calendar scheduling.
- Oversees all security details of Museum facility maintenance and improvements, attends planning meetings regarding improvements and proposed renovations. Oversees projects and supervises work to ensure completion in coordination with Facilities Manager.
- Upholds and reviews facility usage and occupancy guidelines with departmental staff input.
- Ensure logging in of all staff, volunteers and visitors, and escorted access to all non-public areas and installation areas.
- Works closely with the Events department to ensure security requirements and safety standards are met and necessary support provided to special events.
- Works with all sectors of the community, internal and external, to maintain and improve facilities, technology, safety and security systems.
- Acts as the point person for transportation and parking issues.
- Actively participates in a culture of continuous improvements suggesting ways to respond to staff, exhibit and visitor needs.
- Performs other duties as necessary.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Must adequately pass a background check
- Bachelor’s Degree preferred, with 5 years’ experience in a security manager or supervisory capacity, managing employees and contractors.
- Certification of Institutional Security Manager from IFCPP or equivalent property protection certification encouraged
- Must have experience coaching, managing and training staff members
- High energy, must possess superior interpersonal and communications skills, as well as the ability to work with the public which requires a high degree of patience and the ability to maintain a calm exterior during periods of high stress or unusual events
- Excellent strategic, financial, project, and time management skills
- Able to develop and manage complex projects and budgets within guidelines
- Experience in contracting with and supervision of outside contractors and consultants
- Collaborative management style and proven success in problem solving and conflict resolution
Work areas are inside, in a climate-controlled environment within an open office and background noise. Work is occasionally performed at other indoor and outdoor sites. Access to the roof and base is required. Shift times may vary to meet the Museum's requirement to staff the facilities at all hours. Work may require long periods of sustained standing during Museum events.
PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS:
Sitting/Standing/Walking: Approximately 50% of time is spent seated while working at a desk. Balance of time (approximately 50%) is spent standing or moving around the work area. Ability to stand for extended periods of time when assisting at Museum events.
Speaking/Hearing: Clear diction and acute hearing are necessary for effective communication with vendors, donors, members, the public, and co-workers.
Lifting/Carrying/Pushing/Pulling: The ability to lift and carry up to 50 pounds is necessary for occasional moving of material and equipment.
Vision: Corrected vision close to 20/20 is necessary to effectively use the computer screens.
Stooping/Kneeling: The ability to stoop and kneel is necessary for accessing files.
Reaching/Handling: Good manual dexterity is necessary for computer keyboard use and for retrieving and working with appropriate paperwork, equipment, and supplies.
This job summary is a summary of the primary duties and responsibilities of this role at the Frye Art Museum. Employees must maintain a high degree of flexibility in our rapidly changing environment and, as such, may be required to perform additional duties beyond the scope described here from time to time.