Visitor Services Representative
The Frye Art Museum is a living legacy of visionary patronage and civic responsibility, committed to artistic inquiry and a rich visitor experience. A catalyst for our engagement with contemporary art and artists is the Founding Collection of Charles and Emma Frye, access to which shall always be free.
The Frye Art Museum is seeking a positive, flexible team player to join the Development Department. The Visitor Services Representative is responsible for greeting visitors, selling Museum Memberships, and ensuring that all visitors have a positive overall Museum experience.
REPORTS TO: Membership and Events Manager
FLSA STATUS: Non-Exempt
HOURS: 36-38 per week. Wednesday through Sunday approx. hours 10:30 am-5:30 pm and 10:30 am-7:00 pm every Thursday.
BENEFITS: Full benefits including medical, dental, vacation accrual, 403b, and subsidized transportation
SALARY: $16 per hour with benefits
- Welcome all Museum visitors and provide information about exhibitions, membership, programs, including answering visitor questions and addressing concerns.
- Maintain the physical organization and cleanliness of the Visitor Services area and Rotunda, and replenish promotional materials as needed.
- Conduct and record informal surveys (and report to Communication Dept) on visitor demographic data.
- Notify visitors of Museum policies including what items should be kept out of the galleries (food and drink), photography policies for each exhibition, and offering to check bags and other prohibited items for visitors.
- Maintain bag/item check to safely store items in the Frye cloakroom and retrieve guests’ checked tems in a timely manner.
- Sell or renew memberships, process credit card donations, and register patrons for classes or lectures.
- Count and record the funds from three onsite donation boxes on a daily basis.
- Order and maintain any supplies necessary for performing the visitor services functions.
- Answer the telephone in a courteous and timely manner and perform a combination of clerical tasks to support administrative operations.
- Count all visitors as they enter the Museum; record daily attendance.
- Distribute tickets and/or standby numbers for Museum events (held in Museum’s Auditorium) as needed.
- Report front-of-house experiences (positive or negative) and observations to appropriate departments.
- Follow Museum protocol and standards and consult Security staff or other personnel when appropriate.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Must be willing to work flexible hours.
- Courteous and professional demeanor.
- Ability to use a computer and learn the sales processes of the Altru database.
- Willingness to learn about exhibitions for the purpose of relaying important information to visitors.
- Good judgment, sincere enjoyment of people, enthusiasm for the Frye Art Museum and its mission and programs.
- Ability to communicate verbally to provide information in person and over the telephone.
- Ability to work effectively with little direct supervision, and the confidence to pose questions and share feedback.
- Ability to lift bags over Visitor Services Desk and onto cloakroom shelves.
- Cash and credit card handling expertise.
- Strong communication skills; verbal and written fluency in English.
- Solid organizational and problem-solving skills.
- Ability to work as a team player.
- Must pass a criminal background check.
- Additional duties as assigned in support of the mission of the Museum.
- High School degree or equivalent experience preferred.
- A minimum of two years’ experience in a customer service setting.
Work areas are inside, in a climate-controlled environment within an open area with background noise. Work is occasionally performed at other indoor sites. Shift times may vary to meet the Museum's requirement to staff the facilities at all hours.
PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
- SITTING/STANDING/WALKING: Approximately 80% of time is spent seated while working at a desk. Balance of time (approximately 20%) is spent standing or moving around the work area.
- SPEAKING/HEARING: Clear diction and acute hearing are necessary for effective communication with the public, and co-workers.
- LIFTING/CARRYING/PUSHING/PULLING: The ability to lift and carry up to 30 pounds is necessary for moving material and equipment for events.
- VISION: Corrected vision close to 20/20 is necessary to effectively use the computer screens.
- STOOPING/KNEELING: The ability to stoop and kneel is necessary for accessing files and materials.
- REACHING/HANDLING: Good manual dexterity is necessary for computer keyboard use and for retrieving and working with appropriate paperwork, equipment, and supplies.
This position description is a summary of the primary duties and responsibilities of this role at the Frye Art Museum. Employees must maintain a high degree of flexibility in our rapidly changing environment and, as such, may be required to perform additional duties beyond the scope described here from time to time.